BASIC PURPOSE:

Slot Attendant is responsible for customer relations, verifying jackpots, making hopper fills, and filling out paper work pertaining to them. Performing minor repairs to slot machines, handling customer relations, and minor customer disputes. .

TYPICAL FUNCTIONS:

  • Service San Felipe customers by making Jackpot payouts, responding to customer requests and inquiries to include assistance with the operation and understanding of the playing method, and informing customers of upcoming promotional events.
  • Monitor customers for gaming machine abuse, sabotage, and cheating.
  • Monitor gaming machine performance making minor repairs as needed and communicating repair needs to Slot Technicians when unable to repair machine.
  • Conduct hopper fills and Jackpot payouts completing all related paperwork with necessary information; includes notification of key personnel.
  • Assist in maintaining a clean and safe gaming environment by dumping ashtrays, disposing trash, and cleaning machines as needed.
  • May conduct on-the-job training for new Slot Attendants.
  • Report accidents or incidents to appropriate personnel.
  • Maintain professional hygiene and appearance.
  • Attend and satisfactorily complete required training as directed by the Supervisor or the Human Resources Department.
  • Other duties as assigned.

REQUIRED COMPETENCIES: 

  • Integrity / Honesty

All San Felipe Casino employees must operate in an ethical manner by following all San Felipe Casino policies and procedures relating to cash transactions, handling, tracking, and proper behavior between staff and customers. Incumbent must conduct oneself above the appearance of doing something wrong.

  • Customer Service / Client Orientation

All San Felipe Casino employees must be able to develop a clear understanding of customers’ needs and goals while maintaining clear communication with customer regarding meeting their expectations. Must follow though and respond to customers’ requests and inform them of action taken in a courteous, professional manner.

  • Teamwork

All San Felipe Casino employees must be competent in working effectively with division members and members of other divisions to resolve common issues or problems as well as listening and seeking others’ perspective on how to complete assignments. Keeps others informed and up-to-date about tasks, progress, or projects.

  • Listening

Incumbents in this position must be able to understand auditory messages and non-verbal cues to derive meaning from spoken material. Requires the ability to remain attentive.

  • Interpersonal Skills (Working with Others)

Incumbents in this position must be able to communicate one’s feelings, preferences, needs, and opinions in a way that is neither threatening nor punishing to another person, while at the same time recognizing effort of others and praising that effort.

  • Arithmetic & Mathematical Reasoning

Incumbents in this job use and apply mathematical techniques, processes, and concepts to perform basic computations.

MINIMUM QUALIFICATIONS:

  • High School Diploma, or equivalent, required AND 1 to 3 months experience in a customer service environment or as a change attendant; or an equivalent combination of education and experience.
  • Extended working hours, including weekends, may be required.
  • Must be able to lift a minimum of 30 pounds on a regular basis and sustain prolonged walking and standing.
  • Must possess Class III Gaming License.
  • Must be able to work under intense scrutiny.

DEPARTMENT:           SLOTS
SUPERVISOR:             SLOT OPERATIONS SHIFT SUPERVISOR

    Application Submission

    You may submit a job application by filling out and submitting the following form.
    An asterisk(*) indicates a required field.

    You may submit your resume here:






    Are you at least 21 years old? YesNo
    Are you legally eligible for employment in the U.S.? (if hired, verification will be required by law.) YesNo
    Date available to start work

    Have you worked for us before?YesNo



    Are you employed at the present time? YesNo
    Are you enrolled in a federally recognized Pueblo/Tribe? YesNo




    Have you ever filed an application for a gaming licence? YesNo
    If Yes, indicate the jurisdiction and final determination of the application:
    was your licence or qualification status ever revoked, suspended or terminated? YesNo
    If Yes, explain:
    Do you have any relatives or significant others working with us? YesNo
    If so, what is their name and in what department do they work:

    EDUCATION

    Are you a High School Graduate/GED Certification? YesNo

    Any vocational/technical or college/university hours? YesNo
    If Yes, please list any hours completed, or degree(s)



    PRIOR EMPLOYMENT - Please list last seven years of employment










    Job Responsibilities:


    Reasons for leaving:

    Would you like to list another employer? YesNo










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